Privacy policy

1. Who we are

Distinctive Trading Ltd (Company No. 08027453) is the data controller for personal data you give us. Contact: [EMAIL] or Unit 41 Longsight Business Park, Hamilton Road, Manchester, M13 0PD.

2. What we collect

• Order data — name, delivery address, email, phone, order contents (to fulfil your order — contract, Art. 6(1)(b) UK GDPR)
• Payment data — processed by our payment provider; we never store full card numbers
• Support correspondence — emails and messages you send us (legitimate interests, Art. 6(1)(f))
• Technical data — IP address, browser, pages viewed, via essential and analytics cookies (consent where required, Art. 6(1)(a))

3. What we do with it

Process and deliver orders, handle returns and warranty claims, prevent fraud, meet tax and accounting obligations (legal obligation, Art. 6(1)(c)), and — only with your consent — send marketing emails you can leave at any time.

4. Who we share it with

Couriers (to deliver), payment processors (to take payment), our accountant and HMRC (as the law requires). We never sell personal data. Where processors are outside the UK, transfers use IDTA or UK adequacy safeguards.

5. Retention

Order records: 6 years (tax law). Support correspondence: 3 years. Marketing consent: until withdrawn.

6. Your rights

Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent — email [EMAIL]. You can complain to the ICO (ico.org.uk) at any time.

7. Cookies

We use essential cookies (basket, checkout) and, with consent, analytics cookies. You can refuse non-essential cookies via the banner or browser settings.