Returns & refunds

Changed your mind — 14 days

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving your goods. Email [EMAIL] with your order number and we will send a prepaid returns label. Goods must be returned complete, with accessories and packaging, in a condition that allows resale.

We refund the full price including standard delivery within 14 days of receiving the goods back (or proof of posting). We may deduct for diminished value where goods show use beyond reasonable inspection.

Faulty goods — 30 days and beyond

Under the Consumer Rights Act 2015:

• Within 30 days of delivery — you are entitled to a full refund for faulty goods (short-term right to reject).
• Within 6 months — we will repair or replace; if that fails, you are entitled to a refund. Faults in this period are presumed present at delivery.
• Up to 6 years (5 in Scotland) — rights against goods not of satisfactory quality, subject to burden of proof.

Custom-built PCs

Bespoke builds are excluded from the 14-day change-of-mind cancellation once assembly begins. Faulty custom builds remain fully covered by your statutory rights above and our 12-month warranty.

How to start a return

1. Email [EMAIL] with order number and reason.
2. We reply within one working day with an RMA number and label.
3. Pack securely — we can arrange courier collection for large items.
4. Refund issued to the original payment method on receipt and inspection (typically 2–3 working days).

Return address: Distinctive Trading Ltd, Unit 41 Longsight Business Park, Hamilton Road, Manchester, M13 0PD.